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Pad-Up Creations

Legal

Return & Refund Policy

What happens when an order arrives damaged, defective, or not at all.

1. All Sales Are Final

All purchases made on this website are final. We do not accept returns, exchanges, or cancellations once an order has been placed and processed, except as explicitly stated in this policy or required by applicable law.

2. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, you must notify us within 24 hours of delivery.

To report an issue:

  • Contact our customer support team at support1@padupcreations.com
  • Include your order number, a description of the issue, and clear photos of the damaged or incorrect item and its packaging.

Upon verification, we will, at our sole discretion, either provide a replacement item at no additional cost or issue a store credit/refund for the affected item.

3. Non-Delivery or Lost Packages

If your tracking details show that your package was delivered but you have not received it, or if your package is lost in transit, please contact us within 24 hours of the estimated delivery date so we can assist in locating the shipment with the carrier.

4. Exceptions and Mandatory Consumer Rights

Nothing in this policy restricts, limits, or modifies any statutory rights or statutory guarantees provided under local consumer protection laws that cannot be lawfully excluded or limited.